Evolve Technologies Announces New Maintenance and Support Plan Options for Customers
IT firm restructures service packages to address the D.C. Metro’s technology needs
Fairfax, Va. — September 16, 2008 — Evolve Technologies (www.evolvetech.com), a company that specializes in providing computer networking and information technology (IT) solutions for small to medium-size businesses, and a Microsoft Gold Certified Partner, announced today the addition of four new Maintenance and Support Plan Options meant to provide an effective and comprehensive IT management structure based on clients’ specific needs.
Tiered in Silver, Gold, Platinum and Diamond levels, these new support options will allow Evolve Technologies’ customers—with guidance from Evolve’s experienced technicians—the ability to select a service level best suited to the individual business needs.
Evolve Technologies new Maintenance and Support Plan Options include the following features, services and benefits to its customers:
Silver: This plan relieves the customer’s team of time-consuming routine maintenance tasks, and provides the option to schedule support technicians to provide on-site support to address complex or challenging issues. In addition, customers may also request remote support from the Evolve Technologies helpdesk.
Gold: This plan includes the features of the Silver Support Plan with some key additional service elements, such as automatically receiving a proactive alert resolution service, a telephone and remote support allowance and the ability to receive on-site technical assistance to address larger problems or special projects.
Platinum: This plan is designed for moderately demanding IT environments. It includes all the features of the Silver and Gold Plans as well as Evolve Technologies’ managed anti-spam service and unlimited telephone and remote access support.
Diamond: This comprehensive option provides premium support and includes all the features of the Silver, Gold and Platinum packages. In addition, the Diamond Support Plan includes desktop and laptop loaner service as well as firewall management with monitoring and reporting. Diamond customers can also access remote support professionals on a round-the-clock basis and receive on-site assistance. Finally, the Diamond Support Plan offers Evolve Technologies’ unlimited and premium services of its IT staff, which can replace the hiring of a full-time IT employee.
Evolve Technologies is constantly seeking new ways to improve its IT services to clients in the D.C. Metro area,” said Dave Sobel, CEO, Evolve Technologies. “We pride ourselves on delivering top-notch network solutions to fit any small to medium-sized business looking to maximize its technical environment. The addition of the Silver, Gold, Platinum and Diamond Option Plans is just one more way Evolve Technologies continues to build strong and lasting relationships with our customers while consistently adding new ones.”
“During these tough economic times, we at Evolve Technologies understand cost-conscious business owners need IT pricing options that allow them to protect their IT infrastructures at a level, and price point, that is affordable, yet provides proactive support,” said John Flaherty, Vice President of Sales, Evolve Technologies. “To facilitate this need, we created four new IT service plans that will allow customers the ability to customize packages based on current technology needs.”
Evolve Technologies new Maintenance and Support Plan options are currently available. For more information, please e-mail info@evolvetech.com , call 703-426-7100, ext. 117, or visit www.evolvetech.com.
